With immediate effect we are moving to a total triage system, meaning that a doctor will telephone you to discuss your appointment request. If you have a pre-booked appointment, a doctor will telephone you around the time of the appointment. DO NOT ATTEND THE PRACTICE IN PERSON.
We are cooperating with the specific instructions of NHS England.
If the clinician you speak to feels a video consultation would be helpful, they will text you a link to our video consultation solution provided by AccuRx. You will require a smartphone, tablet or computer with a webcam.
Our reception team may also need to ask patients about their symptoms- this is done on the instructions of the GP Partners and the practice manager.
Please provide the information they request or you may not be offered an appointment. They are highly trained members of our team who fully understand and comply with our confidentiality policies.
If you are concerned you may have Coronavirus, or have come into contact with someone who has, please DO NOT COME INTO THE PRACTICE – this is to contain the spread of the virus within the community, for the protection of patients who may be more vulnerable to the effects of the virus, and our staff.
If you have a new cough or a high temperature STAY AT HOME and refer to 111 online for specific instructions on how to care for yourself, protect loved ones and seek advice if you are not coping at home.
Some 1.5 million people have been classed as Extremely Vulnerable to Coronavirus, and have been advised to stay at home. These people are eligible to receive government help with food and medication deliveries. The NHS has done its best to identify individuals, but we are multiple organisations working across multiple IT systems. If you believe you are in this category and have not received a letter, you can register for support here:
The UK government’s guidance on self isolation can be found here:
For more general information on Coronavirus please refer to:
Please remember the following simple steps to protect yourself and your loved ones:
-Wash your hands frequently for at least 20 seconds with soap and warm water
-Use alcohol hand rub if you cannot get to soap and water
-Avoid touching your face
-If you need to cough or sneeze, cough or sneeze into a clean tissue, bin it immediately and wash your hands
-Follow the advice the government and NHS issues at the links provided above