Last updated 8 April 2020 by practice manager Claire Deare
The government has implemented extraordinary measures to delay the spread of Coronavirus.
In normal times 25% of our face-to-face appointments are pre-bookable online and you can book to see a GP weeks in advance.
These are not normal times and we would like to explain the temporary changes and restrictions we have made.
All GP appointments are being converted to telephone calls. This is to minimise the need for patients to travel into the practice, complying with NHS England’s request we triage (screen and prioritise) all appointment requests and offer patients telephone appointments.
Your doctor or nurse may feel you would benefit from a video consultation- if they do they will text you a link to AccuRx, our video consultation tool.
Check out this short video which explains how a video consultation works in practice:
We may at any time have staff, including doctors and nurses, off sick with the virus, or self-isolating on the advice of the UK government.
So there may be times when we have to operate a reduced service. This may well include re-scheduling non-urgent appointments such as cervical cytology, routine blood tests and NHS Health Checks to a later date.
Our reception team will ask you whether or not you have symptoms of Coronavirus. They do this at the request of the GP Partners. They may need to ask additional information- please provide any information we ask for. Our questions are not intended to be intrusive- we need to protect our staff and other patients who are in the practice.
We also understand and appreciate these are times when people are anxious and worried, and at times that can manifest itself in anger and aggression. We are doing everything within our power to provide a normal as service as possible, and we are truly sorry if at any time we are unable to be as accessible and responsive as we would wish to. So we do ask you remember this and be kind to our staff, who are working very hard in difficult circumstances.
These are NOT decisions we have taken lightly.
We review the situation on a daily basis and make continuity arrangements to maintain as much of a service as we possibly can, within the restrictions placed upon us. Currently we have staff, including clinical team members, self isolating and working from home. The NHS is not particularly well set up to allow homeworking, but we are doing the best we can with the tools we have.
WE EXIST TO PROVIDE HIGH QUALITY, COMPASSIONATE PATIENT-CENTRED CARE IN OUR COMMUNITY
We look forward to resuming our normal service as soon as the government deems it safe to do so.
We are also suspending non-urgent non-NHS services such as: insurance reports, medicals, letters to third parties (gyms etc), travel vaccinations. We keep our service provision under regular review and we appreciate your understanding at this time.
We have enabled the online messaging facility within Patient Access, to make it easier for you to contact us with a health problem or concern- click on the link with Patient Access on our home page.